Yes, your order comes in a plain bubble mailer, our company return address name is: Jewelry by Jamie
All items are handmade when the order is placed. Processing time can vary depending on the item ordered, current processing time is posted at the checkout, or on individual items.
Once your order is shipped you will immediately receive an email with your tracking number. Please allow 24-48 hours for tracking to update. We have seen some cases where tracking does not update by USPS however the package is moving in the system. It may take a little longer to update and scan in those cases.
If a package is returned to us due to a wrong address or alike; customer is responsible for contacting us to purchase Shipping and Handling to have package shipped out to them again.
Shipping issues must be handled with the shipping carrier, all shipments are tracked, and when marked as delivered, that is proof of delivery.
Domestic shipments will be evaluated as lost or late after a 30-business day shipment period. After this time, we can provide you with a replacement shipment.
International shipments will be evaluate as lost or late after the 60-day shipment period. After this time we will process a replacement for your shipment.
Captive Collars is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Starting Jan 1, 2021 we will only be shipping to the USA and Canada, this is because of the new tax laws that are being put into place. We are a small business, and are unable to take on the fees of it. We are still able to ship to certain places through our Etsy shop, for more information on this please email us firstname.lastname@example.org
We make our items measurement end to end including the lock, if ordered with a lock. Contact us with special requests if the option you want is not listed. Most often we can make it.
Need help with sizing? Please ask, we more than happy to help!
- Ordered the wrong size/does not fit: please contact us within 5 days for a Resize. Resizes start at $25. All shipping and any additional labor/materials will be the customers responsibility.
*We will Not be taking any resizes from Nov 24th - Jan 1st*
Resizes are not being competed from Nov 24th- Jan 1st. You can send your resize, and they will be lined up in the order they come in. As I have time, I will filter them in, but there is no promise that your resize will be started until after Jan 1st. I am a 1 woman shop and this is my busiest time of year. Thank you for understanding.
For resize costs and instructions please email email@example.com with the following information: