All items are handmade when the order is placed. Processing time can vary depending on the item ordered, current processing time is posted at the checkout, or on individual items.

Starting Jan 1, 2021 we will only be shipping to the USA and Canada, this is because of the new tax laws that are being put into place. We are a small business, and are unable to take on the fees of it. We are still able to ship to certain places through our Etsy shop, for more information on this please email us sales@captivecollars.com

We make our items measurement end to end including the lock, if ordered with a lock.

Contact us with special requests if the option you want is not listed. Most often we can make it.

Need help with sizing? Please ask, we more than happy to help!

- Ordered the wrong size/does not fit: please contact us within 5 days for a Resize. Resizes start at $25. All shipping and any additional labor/materials will be the customers responsibility.

*We will Not be taking any resizes from Nov 24th - Jan 1st*

Resizes are not being competed from Nov 24th- Jan 1st. You can send your resize, and they will be lined up in the order they come in. As I have time, I will filter them in, but there is no promise that your resize will be started until after Jan 1st. I am a 1 woman shop and this is my busiest time of year. Thank you for understanding.

For resize costs and instructions please email sales@captivecollars.com with the following information:

Name:

Order number:

Size Needed:

Yes, we do custom work, email your ideas to sales@captivecollars.com

All sales are final. We do not give refunds, accept returns, cancelations, or make exchanges.

-Why? We handcraft each item at the time the order is placed. We do not carry an inventory of products, just supplies to create your order. Each item is then custom made to your selection.

- If we have made a mistake on the order. Please contact us within 72 hours of receiving your item and we will fix it right away.

We use materials that are listed in each description, so you can make an informed decision of what is right for you. Items marked as non-tarnishing, if they would tarnish, we would replace/repair.

Stretch bracelets are not covered

Permanent Locking Clasps not covered

The best way to reach me is by email: sales@captivecollars.com

USPS Address: Jewelry by Jamie

P.O. Box 1486

Eau Claire WI 54702-1486

UPS Address: Jewelry by Jamie

225 E Madison St # 1486

Eau Claire, WI 54703