How does your company name look on my credit card statement?

- It will come up as: Jewelry by Jamie

Shipping/Packaging/Discreet:

- Discreet, your order comes in a plain bubble mailer, our company return address is abbreviated as C.C. 

- Free shipping on all items going to the USA over $35.00. Shipping upgrades can be purchased at the checkout.

-Each order comes in a jewelry box, with a polishing cloth, and sealed with a ribbon. 

.- If you are purchasing multiple items and would like them in their own box please let us know, otherwise we combine items.

 

60 Day Warranty

 
We stand behind our product, I do care greatly that you are able to wear your loved jewelry. Most often you can send it back for repairs at little or no cost to you. Here are some general guidelines of what we cover.

 

  • We use materials that are listed in each description, so you can make an informed decision of what is right for you. Items marked as non-tarnishing, if they would tarnish, we would replace/repair.
  • Stretch bracelets are not covered
  • Permanent Locking Clasps not covered

     

    Sizing Details:

    Contact us with special requests if the option you want is not listed. Most often we can make it.

    Need help with sizing? Please ask, we more than happy to help!

    - Ordered the wrong size/does not fit: please contact us within 5 days for a Resize. Resizes start at $20. All shipping and any additional labor/materials will be the customers responsibility.

    Custom Work: 

    Yes, we do custom work, email your ideas to sales@captivecollars.com

     International Shipping:

    Any customs duties/fees are the customers responsibility

    Starting Jan 1, 2021 we will only be shipping to the USA and Canada, this is because of the new tax laws that are being put into place. We are a small business, and are unable to take on the fees of it. We are still able to ship to certain places through our Etsy shop, for more information on this please email us sales@captivecollars.com

    How long will it take for my order to arrive?

    We will make and ship your order within our stated production time. Normally 1-3 business days or faster as stated at the checkout. 

    We do not guarantee your package will arrive by any certain date.

    There is a tracking number emailed to provided email once order is shipped. You can view info on your package at the carriers website with the tracking number at any time. 

    If a package is returned to us due to a wrong address or alike; customer is responsible for contacting us to purchase Shipping and Handling to have package shipped out to them again. 

    Returns, Cancelations and Exchanges:

    All sales are final. We do not give refunds, accept returns, cancelations, or make exchanges.

    -Why? We handcraft each item at the time the order is placed. We do not carry an inventory of products, just supplies to create your order.  Each item is then custom made to your selection. 

    - If we have made a mistake on the order. Please contact us within 72 hours of receiving your item and we will fix it right away.