All transactions are final. This policy guarantees customers receive new items crafted in our studio. Refunds, returns, cancelations, and exchanges are not permitted. This includes no price adjustments on purchase(s) made prior to sales or markdowns.
Should Captive Collars®️ make an error on an order, please reach out to us within 72 hours for a correction. We will only cancel an order if it is in an unfulfilled state.
- Customer ordered the wrong size/does not fit please contact us within 3 days for a Resize. Resizes start at $35. All shipping and any additional labor/materials will be the customers responsibility.
*Not all items are not eligible for resizes