*charge statement: Jewelry by Jamie LLC

* discreet shipping package

* arrives in jewelry box

* polishing cloth included

* ownership certificate optional

* gift wrap and message available

At Captive Collars®️, we know how important timely delivery is. We aim to ship within 1-2 business days.

We keep an updated ship-by date at checkout, which provides you with an estimated delivery timeframe. While we guarantee to ship your order on time from our end, we cannot make any guarantees regarding delays caused by the shipping carrier.

Once your order has shipped, you will receive an email with your tracking number. Please allow 24-48 hours for tracking updates to appear

It's your responsibility to select the shipping service that best meets your needs.

Shipping time frames do not include guaranteed delivery dates. Once your order leaves our shop, we cannot ensure an exact arrival date. We recommend ordering early, especially during the holiday season or for special occasions.

Yes, send your idea and we will let you know if we can work with you to create it.

Our items measure end to end including the clasp/ lock. We allow .25" allowance in measurement. If you have questions about what size to order don't hesitate to reach out.

https://captivecollars.com/pages/sizing-guide

Resizes are available for most items, prices start at $30
Resizes must be contacted for approval, within 3 days of delivery, and sent in within 3 days after approval.

We can ship to some international countries from our Etsy shop which you can find here https://www.captivecollars.etsy.com

All transactions are final. This policy guarantees customers receive new items crafted in our studio. Refunds, returns, cancelations, and exchanges are not permitted. This includes no price adjustments on purchase(s) made prior to sales or markdowns.

Should Captive Collars®️ make an error on an order, please reach out to us within 72 hours for a correction. We will only cancel an order if it is in an unfulfilled state.

- Customer ordered the wrong size/does not fit please contact us within 3 days for a Resize. Resizes start at $25. All shipping and any additional labor/materials will be the customers responsibility.

*Not all items are not eligible for resizes