All Captive Collars® pieces are handmade to order in our studio. Production times vary depending on the item and current order volume.

Please review our Shipping Policy for current processing times, shipping options, and delivery information.

Yes. All orders are shipped in discreet packaging without product details visible on the outside of the package.

Please carefully review our Sizing Guide before ordering.

Each piece is handmade to the measurements selected at checkout. Customers are responsible for selecting the correct size before placing an order. If you are unsure about sizing, please contact us before purchasing and we are happy to help.

No. All sales are final.

Each Captive Collars® piece is handmade specifically for the customer. Due to the personalized nature of our products and hygiene considerations, we do not accept returns, exchanges, resizes, cancellations, or provide refunds for incorrect sizing, personal preference, or change of mind.

Please review product descriptions, sizing information, and policies before placing your order.

For complete details, please review our Refund & Purchase Policy.

Customers are responsible for selecting the correct size at checkout. We strongly recommend measuring carefully before ordering.

Incorrect sizing selected by the customer is not considered a manufacturing defect and is not eligible for a return, exchange, resize, or refund.

Every Captive Collars® piece is inspected before leaving our studio. If you believe your item has a manufacturing defect, please contact us within 30 days of delivery.

Please include:

• Your order number
• Photos clearly showing the issue
• A description of what occurred

All claims are reviewed individually under our 30-Day Product Guarantee. Captive Collars® determines whether an issue qualifies and the appropriate resolution, if applicable.

Because orders are handmade to order, production may begin shortly after purchase.

If you need to make a change, please contact us as soon as possible. We cannot guarantee changes can be made once production has started.

Yes. We offer custom design consultations for select requests.

Custom requests must be approved before production begins. Consultation fees cover the time spent designing, pricing, photographing, and preparing custom requests.

Please review our Custom Design Services or contact us before ordering to discuss your idea.

Many Captive Collars® pieces are designed for daily wear when properly fitted and cared for.

Like all jewelry, pieces should be inspected regularly for signs of wear or damage. Please review our Jewelry Care Guide for care instructions.

Proper care helps extend the life of your jewelry. We recommend regular inspection, gentle cleaning, and avoiding harsh chemicals or conditions that may damage your piece.

For complete care instructions, please review our Jewelry Care Guide.

Once your package leaves our studio, shipping is handled by the carrier.

For lost, stolen, delayed, or delivered-but-missing packages, please contact the shipping carrier directly to file a claim. We are happy to provide shipment information to assist with the process.

For complete details, please review our Shipping Policy.

Materials vary by product. Please review each product description for specific material information, including stainless steel, sterling silver, plating, gemstones, and other details.