First Class estimated 1-5 business days
Priority estimated 1-3 business days
Express estimated 1-2 business days,
Once your order is shipped you will receive an email with your tracking number. Please allow 24-48 hours for tracking to update.
Buyers are responsible for any customs and import taxes that may apply.
Yes, send your idea and we will work with you to create it.
Our items measure end to end including the clasp/ lock. We allow .25" allowance in measurement. If you have questions about what size to order don't hesitate to reach out.
* Full chainmail necklace/anklet/bracelet, add 1.5-2"circumference
*Chain choker collar, add at least 1" to circumference.
*Chain Bracelets and Anklets: Add .25" to circumference. *Beaded bracelets: add .75"-1" to circumference.
Resizes are available for most items, prices start at $25.
Resizes must be contacted for approval, within 5 days of delivery, and sent in within 5 days after approval.
Starting Jan 1, 2021 we are only able to ship to USA and Canada.
We can ship to most other areas from our Etsy shop: www.etsy.com/shop/captivecollars
All transactions are final. This policy guarantees customers receive new items crafted in our studio. Refunds, returns, cancelations, and exchanges are not permitted. Should an error occur on an order, please reach out to us within 72 hours for a correction. We will only cancel an order if it is in an unfulfilled state.
While our day collars are crafted to be resilient, we recommend against using them for bedroom activities. Our day collars are designed to be sturdy, however they are not intended for use in play. Any normal wear and tear to the collar can be addressed by contacting us.
Exclusions include stretch bracelets, Captive™ Forever Lock, metal allergies, and any damage caused by misuse of jewelry. Captive™ Lock has a lifetime guarantee.
The best way to reach us is by email: firstname.lastname@example.org
USPS Address: Jewelry by Jamie
P.O. Box 1486
Eau Claire WI 54702-1486
UPS Address: Jewelry by Jamie
225 E Madison St # 1486
Eau Claire, WI 54703