Shipping policy

Captive Collars® Shipping Policy

📦 Production & Processing Times

Every piece is handcrafted with care in my studio, so please allow time for production. Current production times reflect my studio schedule and the level of care taken with each piece.

  • Express Production & Shipping: Choosing an Express shipping service places your order at the front of our production queue Delivery estimates are shown at checkout.
  • USPS Ground: Delivery estimates are shown at checkout.

🚚 Shipping & Delivery

Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for updates to appear.

  • Shipping times are estimates and not guaranteed.
  • Select the shipping service that best fits your timeline.
  • We recommend ordering early for holidays, special occasions, or time-sensitive events.

Express Shipping Options

Must be purchased at time of checkout.

📬 Address Changes

Once an order has been processed and tracking information is sent, we cannot change the shipping address. Please double-check your details before submitting your order.

📦 Late, Lost, or Damaged Shipments

After your order leaves our studio, we are no longer in control of its handling. We are not responsible for:

  • Lost, stolen, or misdelivered packages
  • Delays caused by the carrier, customs, weather, or holidays
  • Damage incurred in transit

If your tracking shows "Delivered" but you have not received your package, please contact your local post office or UPS directly to file a claim.

🌎 International Orders / Customs & Duties

We currently ship to: USA

Customs fees, import taxes, duties, brokerage, and VAT are not included in your order total.

UPS Shipping: UPS deliveries may also include a brokerage fee, which is the customer’s responsibility.

Customs delays are beyond our control and may extend delivery times.

📮 Returned or Refused Packages

 

If a package is returned to us, the customer is responsible for contacting us to pay Shipping & Handling to have the package re-shipped.

We do not accept forced returns. If we receive a returned package and do not hear from the customer within 60 days, the order and contents will be disposed of.

📦 Shipping to P.O. Boxes & APO/FPO Addresses

  • We ship to P.O. Boxes, APO, and FPO addresses via USPS and UPS Ground.
  • APO/FPO shipments outside the continental U.S. may take longer, similar to international first-class mail.

❓ Questions?

We’re happy to help you choose the best shipping method. If you have concerns before placing your order, feel free to reach out!