Policies

These are our policies. By placing an order with Captive Collars, you are agreeing to the terms of these policies.

Returns, Cancellations and Exchanges:

All sales are final. We do not give refunds, accept returns, cancellations, or make exchanges. This includes no price adjustments on purchase(s) made prior to sales or markdowns.

- If we have made a mistake on the order. Please contact us within 72 hours of receiving your item and we will fix it right away. 

- Customer ordered the wrong size/does not fit: please contact us within 14 days for a Resize. Resizes start at $25. All shipping and any additional labor/materials will be the customers responsibility.

*Rings are not eligible for resizes  

For resize costs and instructions please email sales@captivecollars.com with the following information:

Name:         Order number:           Size Needed:

Captive Collars Shipping Policy

Once the package leaves our studio, we do not have much control over the shipping times, however we will do everything we can to ensure you get your order.

Shipment processing time

We will make and ship your order within our stated production time.

Shipping upgrades are available for purchase at the checkout.

Shipment to P.O. boxes or APO/FPO addresses

Through USPS we can ship to P.O boxes, APO and FPO addresses. APO and FPO locations that are not within the Continental U.S. may experience longer times similar to international first class mail.

Shipment confirmation and order tracking

Once your order is shipped you will immediately receive an email with your tracking number. Please allow 24-48 hours for tracking to update. We have seen some cases where tracking does not update by USPS however the package is moving in the system. It may take a little longer to update and scan in those cases.

Late or lost shipments

Domestic shipments will be evaluated as lost or late after a 30-business day shipment period. After this time, we can provide you with a replacement shipment.

International shipments will be evaluate as lost or late after the 60-day shipment period. After this time we will process a replacement for your shipment.

Customs, duties, and taxes

Captive Collars is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returned Package 

If your package gets returned due to a wrong address or alike, you will need to contact us to purchase a Reship.

Re-ship is $2.00 plus postage.

90 Day Warranty