These are our policies. By placing an order with Captive Collars you are agreeing to the terms of these policies.

 

Returns, Cancelations and Exchanges:

All sales are final. We do not give refunds, accept returns, cancelations, or make exchanges.

-Why? We handcraft each item at the time the order is placed. We do not carry an inventory of products, just supplies to create your order.  Each item is then custom made to your selection. 

- If we have made a mistake on the order. Please contact us within 72 hours of receiving your item and we will fix it right away. 

- Customer ordered the wrong size/does not fit: please contact us within 5 days for a Resize. Resizes start at $20. All shipping and any additional labor/materials will be the customers responsibility.

*Rings are not eligible for resizes  

 Shipping:

We will make and ship your order within our stated production time. Which is 1-3 business days or faster as stated at the checkout. 

We do not guarantee your package will arrive by any certain date.

There is a tracking number with each order. You can view info on your package at the carriers website with the tracking number at any time. 

If a package is returned to us due to a wrong address or alike; customer is responsible for contacting us to purchase Shipping and Handling to have package shipped out to them again. 

 

1 Year Warranty

 
We stand behind our product, I do care greatly that you are able to wear your loved jewelry. Most often you can send it back for repairs at little or no cost to you. Here are some general guidelines of what we cover.

 

  • We use materials that are listed in each description, so you can make an informed decision of what is right for you. Items marked as non-tarnishing, if they would tarnish, we would replace/repair.

 

  • Permanent Locking Clasps not covered 

 

  • Stretch bracelets are not covered